Global S&T Development Trend Analysis Platform of Resources and Environment
DOI | 10.17226/26444 |
Guidebook for Conducting Airport User Surveys and Other Customer Research | |
National Academies of Sciences, Engineering, and Medicine | |
2021-12-16 | |
出版年 | 2021 |
国家 | 美国 |
领域 | 资源环境 |
英文摘要 | Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L. |
URL | 查看原文 |
来源平台 | National Academies Press |
引用统计 | |
文献类型 | 科技报告 |
条目标识符 | http://119.78.100.173/C666/handle/2XK7JSWQ/344097 |
专题 | 资源环境科学 |
推荐引用方式 GB/T 7714 | National Academies of Sciences, Engineering, and Medicine. Guidebook for Conducting Airport User Surveys and Other Customer Research,2021. |
条目包含的文件 | 条目无相关文件。 |
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